- Category: Policy
Please print these terms and conditions for your records.
Who are we?
The information we collect via the Website may include.
1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. Your preferences and use of email updates, recorded by emails we send you.
3. We do not store credit card details nor do we share customer details with any 3rd parties
4. We collect anonymous data about your visit (eg your IP address, the browser type that you are using, which pages you visit) that we use for market research purposes and to improve our service to you. We can't collect personal information, such as your name and address unless you provide it to us.
What do we do with your information?
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
1. To provide you with a quote or other information that you have requested.
2. To provide after sales service and support.
3. In certain cases we may use your email address to send you information on our other products and services.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:
Trusted Web Support
40 Depot Street
Mon-Fri 10am-3pm GMT
T: 01332 410 093
What Is A Cookie?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
They are referred to as session or persistent cookies, depending on how long they are used. Session Cookies only last for your online session and disappear from your computer or device when you close your browser. Persistent Cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. Persistent cookies are activated each time you visit the site where the cookie was generated.
What Cookies Do We Use?
Persistent Analytics Cookie
trustedwebsupport.com uses Google Analytics, a web analytics service provided by Google to report on website usage. This is so we can see which parts of our site are popular and conversely, which are not, so that we can continue to work hard not only to deliver content to you that is relevant, but also eliminate any errors that you may stumble upon.
What does this mean?
When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. The cookies allow web analytics services to recognise your browser or device and provide information regarding your visit to our site. This information is anonymous and used purely for statistical purposes only. It allows us to track information, such as how many individual visitors we have and how often they visit our site. It also helps us to analyse what our customers find useful and to develop a better user experience. These cookies are Persistent Cookies which are activated each time you visit our site. They are anonymous and do not collect any of your personal data, expiring after 2 years.
Third Party Cookies
trustedwebsupport.com may from time to time embed video content from other website such as YouTube. Pages with embedded content may present cookies from these websites. If you choose to use one of the share buttons on our website a cookie may be set by the service you have chosen to share content through, such as Facebook or Twitter.
We have no control over third party cookies. Please check the relevant third party website for more information about these.
How Do I Control or Delete Cookies?
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The Help function within your browser should tell you how. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Alternatively, you may wish to visit www.AboutCookies.org which contains lots of useful information on how to do this on a wide variety of browsers. It tells you how to delete cookies from your computer as well as giving more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
External Links Third Party Policies